Key Responsibilities

Executive Support:

• Manage complex, multi-domain diaries – scheduling, prioritising and protecting focus time.
• Coordinate meetings, prepare briefing notes and ensure smooth follow-through on actions.
• Handle correspondence on behalf of Civic Net Zero with professionalism,  discretion and accuracy.
• Draft and format documents, presentations and board reports – utilizing AI tools as appropriate.
• Track key commitments, deadlines and events, prompting timely preparation.

Operational Coordination:

• Maintain structured filing systems / shared drives for documents and meeting materials.
• Support CEO and Chair in investor, partner and board communications.
• Liaise with CivicNetZero’s co-founders, strategic, advisors and external stakeholders to keep projects moving.
• Use AI to capture meeting notes and then chase follow-ups and decisions       

Operations & Growth:

• Own specific operational processes (e.g., partnership onboarding, customer success check-ins)
• Support business development activities: research prospects, prepare outreach materials
• Manage key vendor relationships and contracts

Information & Communications:

• Use AI tools to research, summarise and present information to aid decision-making.
• Assist with scheduling or logistics for travel, conferences and public engagements.
• Support content preparation for speeches, panels and LinkedIn updates where appropriate.

Strategic Business Support:

• Support fundraising activities: coordinate investor meetings, maintain CRM/pipeline tracking, prepare data room materials, draft investor updates
• Track and report on key business metrics to the leadership team
• Project manage specific strategic initiatives (e.g., partnership launches, pilot programs)

Marketing & External Relations:

• Manage thought leadership presence: draft social media content, coordinate speaking opportunities, maintain media list
• Support PR and communications strategy execution
• Coordinate content creation for pitch decks, case studies, and marketing materials

Team Coordination:

• As the business scales, coordinate cross-functional projects and maintain team alignment
• Support recruitment processes and onboarding for new hires
• Organize all-hands meetings, board meetings, and strategic offsites

Confidentiality & Integrity:

• Handle sensitive information with absolute confidentiality.
• Represent CivicNetZero with discretion, professionalism and empathy.